Help & trust
Frequently asked questions
Authenticity, cash on delivery, shipping times, returns — everything worth knowing before you order.
Are your products genuinely authentic?+
Yes, 100 % authentic. Everything we sell is bought in Germany (official dm stores) and imported straight to Morocco. We never sell copies or « dupes » — only the real thing, in its original German packaging. If you ever doubt a product you received, message us on WhatsApp: we refund you if it is not genuine.
How do I pay?+
Cash on delivery (COD): you pay in cash only when the parcel reaches your door. No bank card needed, nothing paid upfront. No risk at all.
How long does delivery take?+
Between 18 and 20 days, anywhere in Morocco. We group orders so we can buy directly in Germany. Our team calls you to confirm the order before it ships.
Do you deliver to every city in Morocco?+
Yes, we deliver across the whole country. Prices start at 19 MAD (Rabat) depending on the city, and delivery is free from 500 MAD spent.
What if I do not like the product?+
You have 7 days after delivery to report any problem (damaged item, wrong product). Message us on WhatsApp with your order number and we will sort it out: replacement or refund.
How do I track my order?+
Once you order, you receive a reference (for example FG-26-XXXX). Our team calls to confirm, then keeps you posted by phone or WhatsApp all the way to delivery.
Why are your prices so low?+
We buy directly in Germany, with no middlemen, and import in bulk. You pay a fair price for the real product — not a reseller’s inflated price, and never a fake.
Can I order through WhatsApp?+
Yes. If you prefer, just send us the product name on WhatsApp and our team takes care of the rest.
Another question? Our team answers in English, French, Arabic or Darija · 7 days a week.
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