Privacy policy

FromGermany.ma is an online service selling authentic German products, imported and delivered in Morocco. This document explains which personal data we collect and how we use it, in accordance with Moroccan law 09-08 on the protection of individuals with regard to the processing of personal data.

• Account: name, email address and picture if you sign in with Google.
• Order and delivery: full name, phone, address, city, postcode, delivery note.
• Purchases: products ordered, amounts, payment method, history.
• Browsing: pages viewed, products looked at, basket · through cookies and measurement tools (see §5).

• Process and deliver your orders, and contact you about them.
• Remind you of a basket left behind during checkout (email or WhatsApp), if you had started entering your details.
• Manage your account, addresses and favourites.
• Improve the site, measure our audience and the effectiveness of our campaigns.
• Ensure security and prevent fraud.

We never sell your data. It may be shared only with: our delivery providers (to deliver to you), our hosting and database providers (Vercel, Supabase), our authentication provider (Google), and advertising measurement platforms (Meta, Google) in pseudonymised form. These providers use your data solely for the services we entrust to them.

We use cookies that are necessary for the site to work (basket, session, language) and tools that measure audience and advertising performance: Google Analytics and Meta Pixel. These tools set cookies to understand how the site is used and to measure our advertising. You can refuse or delete cookies at any time through your browser settings.

Your order data is kept for as long as needed for processing, customer follow-up, and accounting and legal obligations. Account data is kept for as long as your account is active.

Under law 09-08, you have the right to access, correct, object to and delete your data. To exercise it, contact us through the contact page or on WhatsApp at +212663348780.

Connections are encrypted (HTTPS). We never store your passwords (authentication is delegated to Google) nor your bank card details (processed, where applicable, by the secure payment platform).

For any question about your data: fromgermany.ma/en/contact · WhatsApp +212663348780.