Terms and conditions of sale

These terms govern the sale of the products offered on FromGermany.ma (« the Seller ») to any customer (« the Customer ») in Morocco. Placing an order means full and unreserved acceptance of these terms.

Our products are genuine German brand goods, imported. Photographs and descriptions are provided for guidance; minor differences in packaging may occur (versions, label languages) without altering the product itself.

Prices are set in Moroccan dirhams (MAD), all taxes included. Delivery charges are stated before the order is confirmed. We reserve the right to change our prices at any time; the price that applies is the one displayed at the time of the order.

An order is confirmed once the basket and delivery details have been checked. You are assigned a reference number (for example FG-26-XXXX). Our team may call you to confirm before shipping. We may refuse or cancel an order where something is wrong (incorrect details, out of stock, suspected fraud).

• Cash on delivery (COD): pay the stated amount in cash on receipt.
• Bank card: where applicable, through a secure payment platform (CMI).
• Bank transfer: for trade or bulk orders, on request.

We deliver across Morocco, generally within 18 to 20 days from order confirmation. Delivery is free from 500 MAD spent; below that, charges of 19 to 45 MAD apply depending on the city (details on the shipping page). Times are indicative and may vary with the region and the carrier.

You have 7 days after delivery to notify us of a return. Products must be returned unused, unopened and in their original packaging. For hygiene reasons, opened cosmetics and personal care products cannot be taken back. Where a product is faulty or the mistake is ours, you get a replacement or a full refund. Contact us on WhatsApp at +212663348780.

We guarantee the authenticity of all our products, imported directly from Germany. Products benefit from the applicable statutory warranties.

We cannot be held liable for misuse of the products or for indirect damages. It is for the Customer to read labels and instructions, in particular for supplements and personal care products.

These terms are governed by Moroccan law. In the event of a dispute, an amicable solution is sought first through customer service.